Microsoft Dynamics 365 is a CRM and ERP suite, offering integrated tools that allow businesses to do a multitude of tasks. This should help you get a better idea of what to expect when investing in any of the products listed below. Before we get down to the nitty-gritty of this topic, however, be sure to also check out our article on the benefits and definition of CRM. In cases like these, you need to carefully evaluate the needs of your business to determine which CRM solution will work best for you.Īfter you’ve identified the aspects of your business that need prioritizing, it will be easier for you to narrow down your choices as we discuss the top 10 alternatives to Dynamics 365. This goes to show that while Dynamics 365 may be one of the best options out there, it might not be ideal for your operations.
In fact, according to a study by ResearchGate, improper CRM selection and implementation may lead to the failure of your entire system. You also need to ensure that it can cater to the specific needs of your operations. However, it is not enough to have a CRM system at your disposal.
